You have the right to cancel the contract at any time up to 10 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.
To exercise your right of cancellation, you must give written notice to the Supplier by hand post or email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns on Line section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods we shall, after receiving notification in accordance with clauses either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.
Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
Goods purchased by mail order that prove unsuitable may be returned for refund, credit or exchange if they are returned to the Company within 7 days of receipt, subject to the following conditions.
Items are returned carriage paid, unused and in their original condition to secure a refund. Items must be returned complete with all packaging in good condition. The Company is not obliged to make any offer to refund, credit or exchange goods if received outside the 7 day period. Items not returned within 7 days will be subject to a re–stocking fee of not less than 15% (this does not affect statutory rights) should the Company agree to accept the goods. We cannot accept for return non - stock / special order items once supplied unless there is a specific manufacturing defect. We cannot accept responsibility for returned goods which are undelivered, retain your proof of postage for use in the event of any claim. The Company is not responsible for any costs incurred during fitting or removal of any allegedly faulty (or incorrectly supplied) goods (see point 13.). To offset the cost of order processing, the Purchaser will be charged a handling fee in accordance with costs incurred by the Company on all returned goods unless the Company accepts liability for any unsuitable or faulty item. An amount no greater than 25% of the original purchase price will be applied.